“Did you already post that in our library channel?” – instant messaging as a tool to improve staff engagement in discussing user-related issues
- Effective communication is an essential part of good organisational culture. Tools like instant messaging offer new opportunities for improved communication – in our case, among library staff. The question we aim to answer is: Does instant messaging improve staff engagement concerning user-related issues?
Download full text files
Additional Services
| Author: | Ninon Franziska Frank, Jarmo Schrader |
|---|---|
| URN: | https://nbn-resolving.org/urn:nbn:de:gbv:hil2-opus4-17329 |
| DOI: | https://doi.org/10.25528/174 |
| Parent Title (English): | User Experience in Libraries - Yearbook 2023 |
| Publisher: | UX in Libraries |
| Place of publication: | Goxhill, Lincolnshire, UK |
| Editor: | Andy Priestner |
| Document Type: | Conference Proceeding |
| Language: | English |
| Year of Completion: | 2023 |
| Release Date: | 2023/08/10 |
| Tag: | instant messaging; staff engagement; user experience; user-related services |
| Page Number: | 10 |
| First Page: | 157 |
| Last Page: | 166 |
| PPN: | Link zum Katalog |
| Institutes: | Universität / Universitätsbibliothek |
| DDC classes: | 000 Allgemeines, Informatik, Informationswissenschaft / 020 Bibliotheks- und Informationswissenschaft |
| Licence (German): |  Urheberrechtlich geschützt |
