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“Did you already post that in our library channel?” – instant messaging as a tool to improve staff engagement in discussing user-related issues

  • Effective communication is an essential part of good organisational culture. Tools like instant messaging offer new opportunities for improved communication – in our case, among library staff. The question we aim to answer is: Does instant messaging improve staff engagement concerning user-related issues?

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Author:Ninon Franziska Frank, Jarmo Schrader
Parent Title (English):User Experience in Libraries - Yearbook 2023
Publisher:UX in Libraries
Place of publication:Goxhill, Lincolnshire, UK
Editor:Andy Priestner
Document Type:Conference Proceeding
Year of Completion:2023
Release Date:2023/08/10
Tag:instant messaging; staff engagement; user experience; user-related services
Page Number:10
First Page:157
Last Page:166
PPN:Link zum Katalog
Institutes:Universität / Universitätsbibliothek
DDC classes:000 Allgemeines, Informatik, Informationswissenschaft / 020 Bibliotheks- und Informationswissenschaft
Licence (German):License LogoUrheberrechtlich geschützt