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The authors discuss how mutual criticism is expressed in the CouchSurfing community. As this community is based on mutual trust and the willingness to provide overnight accommodation in their own homes, user ratings that contain criticism and negative judgement have to be formulated in a way to avoid further conflicts and to maintain a good host image. This is why many negative evaluations contain mitigating strategies that anticipate future interactions in the community and that can be judged as face work.
